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Onboarding Specialist



Posted on Saturday, January 13, 2024
🌎 About Us
At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."
TeamSnap is seeking a highly motivated, results-oriented, and process-driven candidate to join our League Operations Team team as an Onboarding Specialist. The right candidate will be excited to partner our brand clients & sports organizations with successful sponsorship campaigns. You must be able to manage a high volume of customers and thrive in a fast-paced work environment.
A strong candidate should be able to build excitement with our organization partners for sponsorships, qualify organizations, determine best fits for the campaign, negotiate sponsorship deals, and close sponsorship agreements at scale and on-time in order to achieve our campaign goals. They should also have the ability to work cross-functionally with different teams and be able to problem solve efficiently and effectively.

What You'll Do:

  • Confirm 30 sponsorships per week in season and facilitate general onboarding in the offseason per week by managing the second phase of our onboarding process (qualification, sports organization selection, negotiating and closing).
  • Qualify up to 40 sports organizations per week by call and/or email
  • Review pre-qualification surveys from existing network partners and collect additional information as needed
  • Take qualification calls with new and existing organization partners to introduce LeagueSide and evaluate their fit for active sponsorships
  • Guide our BDRs on where to focus new organization acquisition efforts
  • Contact existing network partners to engage them with the platform and collect sponsorship qualification information
  • Price & negotiate sponsorship offers with organization partners based on organization qualities, budgets, and sponsorship assets
  • Evaluate organization fit for sponsorship campaigns and send offers in a way that achieves the sponsor campaign targeting and KPIs
  • Quarterback the matchmaking process for numerous sponsorship campaigns by partnering with our client success and campaign performance teams
  • Track and achieve targeting and asset KPIs in order to determine which sports organization partners to confirm in order to optimize the campaign and achieve the campaign onboarding goals
  • Close out campaign sponsorship confirmations on-time by working with our BDRs and CSMs to achieve key milestones
  • Build and maintain relationships with new and existing sports organization partners
  • Record and track all contact activities in a CRM

What You'll Need:

  • Ability to communicate clearly and effectively in person, through email, and via telephone with excellent written and spoken English
  • Energy and desire to make 25+ phone calls weekly all while maintaining high motivation and a great attitude
  • High attention to detail. Exceptional prioritization and written and verbal communication skills
  • Solid customer management skills. You are empathetic, drive customer trust and know how to both set and meet customer expectations
  • ‘Closer’ mentality in managing campaigns and confirming sponsorships
  • Prior experience with managing the full cycle of onboarding clients or inventory partners at scale, including cold calling, email sequencing, qualifying leads, negotiating deals, obtaining approvals, and closing offers
  • Strong familiarity with the youth sports landscape and/or sponsorships
  • Ability to work in a fast-paced, team-oriented environment
  • Proficiency with SalesForce or other CRMs, Microsoft Office and internet tools and research is preferred but not required
  • Ability to work with a distributed team and communicate effectively by IM (Slack), phone and video conference
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is 48,000, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
🖥 Location
TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Hampshire, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to Grow
At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards
• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
$1,500 annual learning and development stipend
Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
• A monthly stipend reimbursement for health & wellness and so much more!
🏆 Working at TeamSnap
At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.
🧡 Inclusion and Diversity
Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.