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AI/ML Software Engineer (L3)



Software Engineering, Data Science
Posted on Sunday, December 3, 2023

See yourself at Twilio

Join the team as our next AI/ML Software Engineer (L3) in System Operations.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to reinvent how we operate at Twilio with intelligent, self-service solutions for Customer Support and Operations teams. This AI/ML software engineer role will help us develop elegant, scalable and efficient solutions that delight our customers and internal teams at Twilio.

In this role, you will be responsible for writing technical blueprints, collaborating with developers, and partnering with program managers, designers, and full stack developers to set our team up for long-term success. The ideal candidate should have experience across the software lifecycle from architecture, development, deployment and maintenance of modern, cloud applications. This is an opportunity to be an integral part of a fast-growing engineering team, and shape the future of how Twilio works for internal Twilions and customers alike.


In this role, you’ll:

  • Strive to establish and model a high-performance culture of our engineering team in Columbia;
  • Collaborate with our business stakeholders, Program Managers, and engineering teams;
  • Reinvent our customer help center to proactively identify and efficiently resolve customer issues;
  • Build AI chatbot experiences to streamline answers to common questions;
  • Develop ML solutions to replace manual processes with intelligent workflows
  • Cultivate a team of builders and owners that collaborate, grow and continuously improve together;


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Experienced with software development and backend APIs.
  • Experienced with building on cloud architecture and distributed systems, preferably on AWS.
  • Experienced with Typescript, Javascript or Python development;
  • Solid understanding of engineering fundamentals and common design patterns.
  • Familiarity with scientific computing frameworks and AI/ML experience, such as SciKit, NumPy, Panda


  • Familiar with ML frameworks such as AWS Sagemaker.
  • Familiar with using LLMs (OpenAI, ChatGPT), and LangChain is a plus.
  • Bachelor’s degree or equivalent experience.


This role will be remote, and based in Colombia.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.