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Staff Software Engineer (L4)

SendGrid

SendGrid

Software Engineering
Colombia
Posted on Thursday, November 30, 2023

See yourself at Twilio

Join the team as our next Staff Software Engineer (L4).

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to reinvent how we operate at Twilio with intelligent, self-service solutions for Customer Support and Operations teams. The Staff Software Engineer position will serve as the technical lead of our engineering team in Columbia for Systems Operations.

In this role, you will be responsible for guiding technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success. The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications. This is an opportunity to be an integral leader of a fast-growing engineering team, and shape the future of how Twilio works for internal Twilions and customers alike.

Responsibilities

In this role, you’ll:

  • Establish and model a high-performance culture of our engineering team in Columbia;
  • Collaborate globally with our business stakeholders, Program Managers, and engineering teams;
  • Reinvent our customer help center to proactively identify and efficiently resolve customer issues;
  • Build AI chatbot experiences to streamline answers to common questions;
  • Cultivate a team of builders and owners that collaborate, grow and continuously improve together.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 7+ years professional experience
  • Proficient with full-stack software development.
  • Proficient with building on cloud architecture and distributed systems, preferably on AWS.
  • Experienced with Typescript and JavaScript development.
  • Experienced with documenting software architecture and technical blueprints
  • Solid understanding of engineering fundamentals and common design patterns.
  • Advanced or fluent English communication skills are a must.

Desired:

  • Experience with modern web architectures and frontend best practices is a plus, preferably using frameworks like React, Vue, or Angular.
  • Bachelor’s degree or equivalent experience.

Location

This role will be remote, and based in Colombia.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.