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Technical Program Manager



IT, Operations
Tallinn, Estonia
Posted on Monday, October 30, 2023

See yourself at Twilio

Join the team as our next Technical Program Manager

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is looking for a skilled Technical Program Manager to join the Communications BU, who can facilitate our teams to reach our aggressive product delivery and engineering scale goals. Acting as the hub in a world of spokes, with technical aptitude and a product mindset.


In this role, you’ll:

  • Lead teams’ collaboration
  • Deftly identify dependencies and risks
  • Resolve blockers
  • Structure and lead complex cross-functional programs for product and cross-company initiatives
  • Drive towards continuous improvement through analyzing data and inspect & adapt practices to work with agile teams to improve project delivery
  • Track and report progress
  • Leverage best practices to ensure predictable and timely delivery of our programs
  • You will be partnering and collaborating with product managers, engineering counterparts, and stakeholders across BU’s, to craft and deliver on the vision, strategy, and roadmap for Communication Products.
  • Support the transparency and communication of the health and progress of an overall program that you are coordinating.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5+ years experience in technical program management, project management
  • BA/BS degree in computer science or similar degree
  • Must be able to effectively plan, organize and drive projects to completion
  • Ability to effectively communicate across all levels of the organization
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Highly accountable with a demonstrated ability to think strategically
  • Ability to gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively
  • Must demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
  • Experience in agile program Mmnagement


  • Experience in PaaS, SaaS, Telecom, Voice as a communication channel is a plus.


This role will be remote in Estonia Or based in Tallinn

Approximately 2% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.