At Ombud, we thrive on transforming complexity into clarity. As a progressive and fast-growing SaaS company, we offer innovative solutions that streamline collaboration and foster seamless workflows for a diverse client base. Our mission is to bring order to the chaos, delivering unrivaled context for decision-making that empowers organizations to reach their full potential.

Our approach is driven by a thirst for exceeding customer expectations and an unwavering commitment to industry-leading innovation. As part of the Ombud team, you'll join a vibrant community of thinkers and doers, united in our ambition to push boundaries and redefine what's possible.

We value the unique perspectives and rich experiences our diverse team brings and foster an inclusive culture that encourages growth, promotes accountability, and champions integrity. At Ombud, you'll not just be part of the team; you'll play a pivotal role in shaping our journey, making an impact that resonates across industries.

Our people are at the heart of all we do. As we continue to scale, we’re seeking ambitious individuals who are ready to make their mark and help us shape the future of collaborative solutions. If you’re passionate about using your skills to drive meaningful change and want to be part of something bigger, Ombud could be your perfect fit.

Join us as we continue to evolve, disrupt, and lead in our journey to shape the future of collaboration.

Position Overview:

​​We're seeking a dynamic and seasoned Director of Account Management who is deeply customer-focused, refuses to accept mediocrity, and is eager to join an exciting and growing company. In this role, you will empower our Customer Success team and customers, using your skills and experience to drive exceptional customer outcomes, increase user adoption, and foster a culture of continuous improvement.

Responsibilities:

1. Leadership: Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.
2. Customer Success: As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.
3. Continuous Improvement: Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.
4. Account Strategy: Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.
5. Cross-Functional Collaboration: Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.
6. Accountable: Measure and report on key metrics and use this data to improve team performance and customer experience.

Requirements:

1. 8-10 years of progressive experience in a leadership role within Account Management or Customer Success.
2. Excellent understanding of customer relationship management and account strategy.
3. Strong commitment to customer-focused service and a track record of achieving customer success.
4. Ability to lead a team towards both individual and shared goals.
5. Outstanding communication and interpersonal skills.
6. Strong business acumen with a proven record of achieving/exceeding revenue targets and driving customer satisfaction.
7. Desire to be onsite with 2 days in office per week, minimum

Values:

At Ombud, we embrace core values of hunger, accountability, growth, and integrity. We seek individuals who are not only committed to customer success but are also driven to constantly improve and evolve. Being a present leader, one who guides with foresight and empathy, is crucial in this role.

We are committed to creating a dynamic, rewarding environment where innovation thrives. If you are ready to contribute to a team that rejects mediocrity, values growth, and places customers at the heart of its mission, we want to hear from you.

What Ombud Offers You:

• A culture that fosters career development and values working together as a team
• Full Benefits, including: Healthcare, Dental, Vision, 401(k), Paid Leave, Sabbatical
• Compensation: $115,000-$135,000 Base Salary (If this does not fit in your range we would still be interested in speaking with you as we have a number of open opportunities as we continue to grow)

Location: Denver, Colorado

Ombud is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.