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Supervisor, Nutrition Coaching Team

Green Chef

Green Chef

People & HR, Operations
Chicago, IL, USA
Posted on Thursday, November 9, 2023

Job Description:

Factor_ a brand of HelloFresh is seeking a Supervisor for the Nutrition and Coaching team. In this position,

You will…

  • Manage a growing team of full-time and part-time, hourly registered dietitians
  • Set the weekly staff schedule and track daily time and attendance
  • Monitor staffing levels and hiring projections
  • Onboard and train staff members and maintain up-to-date training materials
  • Develop and maintain individual and team KPIs
  • Document and monitor employee performance of email and call interactions
  • Identify areas of improvement based on individual employee performance, develop and execute improvement plans, and monitor and evaluate outcomes
  • Serve as main point of contact for customer escalations, ensuring a positive resolution occurs
  • Maintain in-depth knowledge of all platforms used and complete nutrition coaching sessions with customers as needed
  • Lead team meetings to inspire best-in-class service, promote team building, and ensure staff members are educated on the latest nutrition research and tends
  • Foster the communication of Factor’s nutrition philosophy to the customer through team education and content creation
  • Stay up-to-date with the latest nutrition coaching tools and tactics
  • Support the nutrition team with weekly data-entry tasks
  • Lead special projects

You are…

  • Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
  • Organized- able to handle multiple, sometimes changing, priorities in a fast paced environment and can work in timeframes with fast deadlines
  • Collaborative - You are prepared to work collaboratively across teams and function
  • An excellent communicator – You can explain information & have strong written communication skills to a variety of audiences
  • A self-starter – You are highly motivated and passionate about nutrition. You’re eager to take on new projects without knowing exactly what you will uncover. You’re willing to work on a variety of tasks, varying in complexity in a high-growth, fast-paced environment
  • A critical thinker – You use logic to identify opportunities, evaluate alternatives, and present critical information to solve problems

At a minimum, you have…

  • Registered Dietitian credentials
  • A bachelor’s or master’s degree from an accredited university
  • Previous supervisor experience
  • Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and/or Basic G Suite skills required (Gmail, Google Docs, Sheets, Slides, Forms)