Job Description:

Factor_ a brand of HelloFresh is seeking a Supervisor for the Nutrition and Coaching team. In this position,

You will…

• Manage a growing team of full-time and part-time, hourly registered dietitians
• Set the weekly staff schedule and track daily time and attendance
• Monitor staffing levels and hiring projections
• Onboard and train staff members and maintain up-to-date training materials
• Develop and maintain individual and team KPIs
• Document and monitor employee performance of email and call interactions
• Identify areas of improvement based on individual employee performance, develop and execute improvement plans, and monitor and evaluate outcomes
• Serve as main point of contact for customer escalations, ensuring a positive resolution occurs
• Maintain in-depth knowledge of all platforms used and complete nutrition coaching sessions with customers as needed
• Lead team meetings to inspire best-in-class service, promote team building, and ensure staff members are educated on the latest nutrition research and tends
• Foster the communication of Factor’s nutrition philosophy to the customer through team education and content creation
• Stay up-to-date with the latest nutrition coaching tools and tactics
• Support the nutrition team with weekly data-entry tasks
• Lead special projects

You are…

• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• Organized- able to handle multiple, sometimes changing, priorities in a fast paced environment and can work in timeframes with fast deadlines
• Collaborative - You are prepared to work collaboratively across teams and function
• An excellent communicator – You can explain information & have strong written communication skills to a variety of audiences
• A self-starter – You are highly motivated and passionate about nutrition. You’re eager to take on new projects without knowing exactly what you will uncover. You’re willing to work on a variety of tasks, varying in complexity in a high-growth, fast-paced environment
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and present critical information to solve problems

At a minimum, you have…

• Registered Dietitian credentials
• A bachelor’s or master’s degree from an accredited university
• Previous supervisor experience
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and/or Basic G Suite skills required (Gmail, Google Docs, Sheets, Slides, Forms)