Title: Manager, Content Management

The Content Management (CM) team lead will oversee the digital product for HelloFresh US’ three meal-kit brands: HelloFresh, EveryPlate, and Green Chef. This individual will serve as the gatekeeper of the customer UI/UX for over 1 million subscribers each week, managing the execution of the weekly menu deployment, as well as serving as a thought partner to strategic Product and Merchandising teams.

The Content Management Team is part of Menu Operations, which manages the end-to-end processes that bring both the digital and physical menus to life, comprising an integral function within the US Meal-Kits Product organization.

To succeed in this role, you’ll need to be a natural leader ready to work in a high-impact, fast-paced environment.

You will...

• Own the build, activation and audit of weekly digital menus to 1 million+ customer base using our proprietary content management application as well as G-suite tools
• Establish & maintain strong internal best practices to execute effectively and efficiently, with an eye towards process scalability
• Ideate, plan and launch A/B tests on menu to help determine go-forward strategy of product positioning and pricing
• Manage a team of 6 individuals to execute successfully day-to-day as well as develop in their respective professional aspirations
• Collaborate cross-functionally with various teams including, but not limited, to Product Management, Merchandising, Technology, Menu Planning, Editorial, Photo Studio and Culinary

You are…

• Strong communicator - can navigate verbal and written collaborations across all levels with clarity, poise and maturity
• Relentless prioritizer - able to effectively trade off projects & tasks, calibrated in relation to business needs and strict timelines
• Process evangelist - believes standardized procedures are integral to accurate execution
• Self starter - able to mold amorphous problems into actionable next steps
• Agile worker - can navigate a fast paced, evolving working environment that may strain processes and bandwidth
• Empathetic leader - passionate in developing junior talent

You have…

• A bachelor’s degree
• 4+ years of experience with a customer-centric and process driven role, including but not limited do supply chain, product management or management consulting
• 1+ years of experience managing people with an ability to drive results while leading with compassion
• Advanced analytical and presentation skills including competency with G suite (Google Docs, Sheets, and Slides)

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 6 different Employee Resource Groups (ERGs) including those for minorities, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is growing exponentially year over year