Job Description:

Factor is a premium healthy meal delivery service that offers a full menu of nutrient-rich meals optimized by registered dietitians and prepared by gourmet chefs. From professional athletes to first-time gym-goers, each meal is nutritionally optimized to support anybody striving to live a healthy and active lifestyle. As a registered dietitian for Factor, you will be working with customers as an expert in the nutrition space to provide high-quality nutrition consultations that will directly impact their health and wellness.

You will …

• Provide high-quality, virtual nutrition consultations for prospective and current customers
• During the consultation, you will answer nutrition-related and brand-related questions and use motivational interviewing principles to develop and set goals
• Following the consultation, you will provide supportive follow-up via email
• Build and maintain customer and client relationships to promote customer retention and brand loyalty
• Create nutrition educational materials to provide increased value for the customer
• Assist with nutrition-related customer questions
• Provide enhanced mentorship to the part-time nutrition coaching team

• Foster the communication of Factor’s nutrition philosophy to the customer through team education and content creation
• Partner with nutrition consult team supervisor to train new staff members and maintain up-to-date training material
• Generate, research and pitch ideas for blog post content

• Support the nutrition team with weekly data-entry tasks
• Assist with special projects

You are…

• A dynamic leader - You’re passionate about helping others excel individually as well as towards a team goal
• Customer-centric - You go above and beyond in helping customers meet their nutrition-related goals
• Data-driven - You make strategic decisions based on analyses of data
• Detail-oriented - You’re highly observant and take additional steps to ensure data are entered accurately
• Collaborative - You actively involve cross-functional team members to help you solve problems and achieve team goals
• Improvement-oriented - You continually evaluate processes and programs to effect positive change
• Adaptable - You thrive in high-growth, fast-paced environment
• Experienced in motivational interviewing and can effectively manage time during a nutrition consultation
• Able to work well with people and have an easy time relating and connecting with your clients to elicit habit change
• Proactive in following up with clients to keep them engaged and focused on their goals
• Detail-oriented
• Excellent at verbal and written communication
• Able to excel in a fast-paced environment
• Available to work one weekend shift per month

At a minimum, you have…

• Registered Dietitian credentials
• Bachelor’s or master’s degree from an accredited university
• Previous supervisory or leadership experience
• Solid computer skills including G suite (Google Docs, Sheets, and Slides)
• Strong written and verbal communication skills

It is the policy of HelloFresh/Factor not to discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, because they are a protected veteran, or any other protected classification under federal, state, or local law.