Factor_ a brand of HelloFresh is seeking the Operations Manager, Fulfillment. As the Operations Manager, Fulfillment you will take a hands-on approach and deliver strategic operational leadership across all aspects of production and fulfillment. We're searching for a visionary leader who is excited to build something extraordinary and share it with the world!

You will...

• Provide cross-functional leadership from the front lines and immerse yourself in the trenches to optimize productivity, promote growth, encourage innovative ideas, and inspire change
• Map out, drive and continuously improve the day-to-day operations in a hyper-growth environment, effectively engaging, motivating and directing the team to ensure on-time and accurate delivery of customer orders
• Manage dynamic and cross-functional teams to better assess the daily operations of Production and Fulfillment teams
• Ensure adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and continuously improving production
• Coordinate product flow to drive the efficient process of receiving, storing, and distributing materials to departments
• Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Drive a customer-first environment focused on and committed to delivering the highest quality product to our customers
• Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements
• Partner with Production Planning team to execute devised production plans and adjust sequencing based on business need when necessary

You are...

• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Results-driven: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Strategic: you’re a critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans.
• Customer-focused: you understand the importance of customer experience and delivering the planned customer outcomes with the highest level of customer care and customer satisfaction

You have...

• 5+ years of operations management experience within manufacturing or production plant (food/beverage/perishables/CPG/eComm)
• Bachelor’s Degree preferred; High school diploma or GED required
• Proven success with managing 150-200+ employees in a hyper-growth organization - our culture is a critical part of our success, and you need to help drive it
• Comprehensive background in production, assembly, pick/pack, shipping, receiving
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Continuous Improvement/Lean Manufacturing advocate efficient people & project management skills (Six Sigma, APICS, Kaizen certification preferred)
• Strong proficiency Microsoft Excel

You’ll get…

• Competitive Salary & 401K company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)
• Snacks, coffee & catered meals
• Company-sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company