S'more about the team

As the Manager, People Operations, you will be responsible for overseeing and optimizing our HR processes, policies, and systems. You will lead a team of People professionals and collaborate closely with various stakeholders, including People business partners, employees, and external vendors. Your primary goal will be ensuring the delivery of high-quality People (HR) services and support to internal customers while maintaining compliance with relevant employment laws and regulations.

Lettuce share what this role will be responsible for

• Leadership and Strategy: responsible for developing and executing the shared services strategy, leading a collaborative and innovative team of People professionals, and monitoring KPIs to measure process effectiveness and efficiency.

• People Operations Management: responsible for overseeing the end-to-end employee lifecycle processes, continuously improving policies and systems for operational excellence and staff experience, and ensuring compliance with employment laws and industry best practices.

• Employee Services and Support: focused on developing strong relationships with internal stakeholders, providing timely support, resolving complex inquiries, delivering exceptional customer service, and implementing self-service tools to enhance the employee experience.

• HR Systems and Technology, responsible for overseeing the implementation, maintenance, and optimization of HR systems, collaborating with stakeholders and vendors for seamless integration and data integrity, and staying updated on emerging HR technologies to recommend system enhancements and automation.

• All other duties, as assigned.

Sound a-peeling? Here's what we're looking for

• 3+ years combined relevant educational and professional experiences in Human Resources, with a preference for a minimum of 2 years of experience in a Shared Services role.

• HR Operations Expertise: Strong knowledge of HR processes, systems/technologies, policies, and procedures with experience in process improvement and optimization that support solutions to complex problems.

• People Management: Ability to manage and lead a team of People Operations staff, build effective relationships with other HR functions, and provide coaching and mentoring.

• Customer Focus: Ability to understand stakeholder needs, deliver high-quality services, and ensure customer satisfaction.

• Project Management: Manage complex projects, develop project plans, monitor progress, and deliver on time and on budget.

• Change Management: Ability to lead and manage change initiatives, communicate effectively, and implement solutions to achieve organizational objectives.

• Data Management: Knowledge of HR data management, analysis, reporting, and utilizing HR management systems and software applications to provide insights to drive business decisions.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, and unlimited access to the Headspace app to meet your self-care needs.
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents
• WFH Allowance - A one time fund to help you set up or improve your home office
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund
• Work Hard & Have Fun - From team socials to HQ Wellness Wednesdays, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like HelloChange and Women Empowerment, we are committed to our diversity, equity & inclusion efforts
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 1 day in office per week (or 4 days per month), with most teams in office between 2-3 days a week.

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.