Vice President – Product Management: Security & Alarm (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en.

The Security & Alarm division of EverCommerce is looking for an outstanding Vice President of Product Management to join our executive leadership team. This leader will be responsible for product planning and execution of our new and existing software solutions across five different subsidiaries. This will include gathering product, customer, competitive and market requirements, conducting market research, and defining the product vision by working closely with internal and external teams.

You:

Nothing makes you feel better than making someone’s day or solving someone’s problem. A fast-paced day makes you feel energized rather than drained, and you are at your best when you are interacting with people. You love to dig into complex problems and come up with solutions.

You are an innovative and hands-on product management leader with a track record of experience with SaaS and on-premises solutions in high-growth organizations. You know how to build customer relationships, influence business outcomes, and lead teams with a balance of strength and humility. You have a passion for innovation, thrive in a fast paced and evolving organization, enjoy both the strategic and tactical and possess strong leadership skills.

Us:

The Security & Alarm division serves the electronic security industry with the most comprehensive array of alarm monitoring and integrated business management software solutions tailored to achieve optimal business performance. Bold Group’s product portfolio features the renowned alarm monitoring systems Manitou, Stages™, and SIMS. These leading alarm monitoring systems are complemented by the industry’s top accounting and business management systems: the SedonaOffice suite and the award winning Managely ERP solution. We are backed by one of the largest private equity firms in the country, and are looking for talented, energetic, and motivated people to join our Product Management team to build an extraordinary company.

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market-strategy for technology companies and simplifies the software buying process for business owners. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.

Responsibilities:

• Lead the product management team, including technology alliances, for the Security & Alarm division

• Set the vision and strategy for the entire product portfolio, allocate spend and communicate cross-functionally to drive business goals

• Create and drive product roadmap for new offerings including pricing and packaging

• Conduct primary research to discover customer pain points and identify market opportunities

• Participate in all aspects of the software development lifecycle, from definition through deployment and support

• Perform TAM analysis and model revenue opportunities, as necessary

• Execute ongoing competitive analysis and provide sales-facing competitive battlecards

• Manage Customer Advisory Board program and attend customer meetings to assess customer satisfaction and business requirements

• Engage with the sales and marketing teams, as requested, as a SME and thought leader in the alarm monitoring and business management software industry

• Work with product marketing to develop clear, consistent, and compelling value propositions and messaging that differentiates Bold Group and SIS solutions from our competitors

• Drive a culture of transparency, accountability, and efficiency within different departments

• Identify new external partnership and acquisition opportunities based on a deep understanding of the competitive landscape and our customers’ needs

• Partner with development, designers and broader UX teams to build software that is useful, useable, delights and solves real customer pain points

• Represent EverCommerce in the public arena, serving as the voice of our products at conferences, events, online and with potential prospects, customers and business partners

Skills and Experience needed for success in this role:

• Minimum of 10+ years' experience in a senior product management role with experience in the business management software industry or enterprise software company

• Keen understanding of business management software industry best practices – B2B and SaaS experience preferred

• Proven ability to create new products within a fast growth environment that are innovative, market leading, accelerate market acceptance and time to revenue

• Demonstrated skills in the development of business cases for product investment, expansion and end of life

• Strong executive presence

• A strong bias for action and results and the ability to establish clear priorities

• An obsession for understanding and improving the user experience

• Strong listening, influencing, verbal and written communication skills

• Excellent organization and time management skills required

• Self-motivated and an internal desire to exceed results

• Customer centric, results oriented, self-starter and able to work independently

• Experienced in agile product planning and development methodologies

• Ability to travel 25% within the US & Canada (post COVID-19)

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development through Udemy

• Robust health and wellness benefits, including an annual wellness stipend

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

• Student Loan Repayment Program

Compensation:

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $220,000 to $260,000 USD and is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.