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EverWell - Head of Global Fitness Solutions (Remote, US or Canada)



Canada · Remote
Posted on Saturday, August 19, 2023

Head of Global Fitness Solutions, EverWell – Remote, US or Canada

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

We are looking for a Head of Global Fitness to lead the success of our International Fitness Solutions Portfolio. EverWell provides modern end-to-end solutions for fitness and wellness providers. Our flexible, connected ecosystem of solutions and services helps providers engage members, increase revenue, improve business efficiency, and remain market competitive. We serve 40,000 fitness and wellness providers worldwide and counting.

EverWell is seeking a business leader to take ownership of our strategy, organization and results for the International Fitness Solutions Portfolio. Reporting to the EverWell General Manager, the Head of Global Fitness brings energy, vision, and expertise to the organization while driving coordination and execution of global portfolio and day-to-day fitness operations activities. This role will be accountable for driving global revenue and managing profitability to achieve financial targets for our Global Fitness solutions.


  • Actively define and drive the market strategy, partner on product vision, and go-to-market for Global fitness solutions that charts a course for ongoing, deep market penetration, vertical expansion, and financial performance while meeting near-term and long-term growth objectives.

  • Identify and execute organic growth and cross-sell opportunities in conjunction with shared services and the EverCommerce Growth Engagement team.

  • Full P&L ownership of the Global Fitness portfolio businesses and responsible for achieving operational and financial metrics including revenue, gross profit, ARPU, NRR, CAC: LTV and NPS.

  • Manage a team responsible for driving global and regional execution on go-to-market, operations, product development, implementation and support.

  • Focus on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization’s products and services and that will drive sales and increased revenue.

  • Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention.

  • Utilize industry trends and marketplace knowledge to develop and execute thought leadership to advance our brand in the market/industry.

  • Manage market and functional team leaders responsible for day-to-day business operations, develop/attract world-class talent, and simultaneously create a culture of growth-driven execution across the organization.

  • Establish, track, and refine KPIs across the business to provide visibility and insight into organizational performance and execution.

  • Implement strategies and works collaboratively to integrate and align functions across the organization, including Marketing, Sales, Product, Development, Customer Success, and others, to achieve revenue targets and grow demand for the company's products and services.

  • Develop and manage operating budgets with EverWell leadership and perform periodic reviews to understand progress towards market objectives.

  • Always represent the company through a success-oriented and professional demeanor

Skills and Experience needed for success in this role:

  • Minimum 10 years of demonstrated experience leading high-growth, profitable technology, or SaaS companies with fitness and wellness industry expertise preferred.

  • Understands the demands of a public, growth-oriented company.

  • Direct experience in driving revenue growth with partial P&L management of over USD 10M and organizational management of 50+ employees, specifically in multi-geography situations

  • Demonstrated proficiency and aptitude as a data-driven operator who thrives in leading and building insight-focused and action-driven organizations that apply learning with operational agility.

  • Natural leader adept in building, leading, and inspiring teams.

  • Sophisticated financial acumen. Ability to analyze and interpret financial and operational data, and prepare business reports, projections, and recommendations.

  • Strong influencing skills and the ability to interface effectively with multiple levels of company employees, ranging from senior executives to other functional business leaders (product management, engineering, sales, operations), to functional employees.

  • Intellectually robust and agile with the ability to make quick decisions when required.

  • Self-confidence matched with a willingness to dig-in, collaborate and successfully engage with colleagues.

  • Strong written and verbal presentation skills (industry event speaking) are essential.

  • M&A experience is a strong plus.

  • Bachelor’s degree; MBA a plus.

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. There is ~25-30% travel per year with this role, including trips to the UK and Australia a few times per year.

Benefits & Perks:

  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

  • Robust health and wellness benefits, including an annual wellness stipend

  • Continued investment in your professional development through Udemy

  • 401k or RRSP with company match

  • Annual wellness stipend

  • Flexible and generous paid time off

  • Employee Stock Purchase Program

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!