Implementation Manager, Service Fusion – Irving, TX or Binghamton, NY

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for an Implementation Manager to focus on our customers training and adoption of our Field Service Software for the Service Fusion brand.

Founded in 2014, Service Fusion, now an EverCommerce company, serves over 7,000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software. While the largest segments of the customer base are HVAC, plumbing, electrical, and appliance repair contractors, our target customer is “anyone in a truck who comes to your home or business to perform a service.” Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price.

As a member of our Customer Success Team, you will be part of a brilliant group of high-energy owners who are the first face our newest clients see. They shepherd clients through their onboarding journey with Service Fusion and set up clients for long-term success on our platform.

Responsibilities:

• Manage onboarding of new clients, including:

• Performing system setup

• Coordinating and performing training

• Overseeing data import progress

• Solving customer-specific workflow issues

• Remain knowledgeable and up to date on all Service Fusion products

• Contribute to the Service Fusion roadmap

• Consistently meet or exceed company performance metrics

• Collaborate with peers and clients on projects

• Represent brand at trade show events

Skills and Experience needed for success in this role:

• Must be technically savvy

• Demonstrate high levels of written and verbal communication

• Comfortable with change; strong prioritization skills; ability to balance multiple tasks

• Comprehension and delivery of monthly, quarterly and team level goals

• User-level CRM experience

• Demonstrate ability to own the process and account; know when to escalate to leadership

• Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process

• Demonstrate the ability to assess the needs of a customer and tailor they journey as needed

• A mindset of continuous innovation and improvement

• Equal doses of patience and common sense

• Familiarity with web applications and mobile applications

• Experience with QuickBooks (preferred)

• Experience with Microsoft Excel (preferred)

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This is a hybrid role based in either Dallas TX or Binghamton NY. Candidate should be willing to work from the office a once per week. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development through Udemy

• Robust health and wellness benefits, including an annual wellness stipend

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

• Student Loan Repayment Program

Compensation:

The target base compensation for this position is $55,000 USD per year plus roughly $13,000 in commission in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.