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HealthWatch - Medical Care Coordinator (MA/CNA) (Orlando, FL)



Orlando, FL, USA
Posted on Wednesday, August 16, 2023

Medical Care Coordinator, HealthWatch – ORLANDO, FL (Office-based)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

We are looking for a Medical Care Coordinator to focus on our Healthwatch Brand. HealthWatch, a division of iSalus Healthcare and EverCommerce, is a leading provider of Chronic Care Management services to physician practices across the nation.


  • To conduct exemplary professionalism and compassion when dealing with every patient.

  • To call patients monthly to discuss health concerns and update medical history changes in the EMR on behalf of their doctor.

  • To accurately and professionally document the concerns of each patient you speak with and contact the doctor’s office when health concerns need escalated.

  • To work on the patient’s behalf to fulfill their healthcare needs: Examples: finding medication coupons, assistance will medication refills, patient education on symptom management, assistance with scheduling doctor’s appointments, education on local services available to the patient, etc.

  • To work diligently to monitor and manage their own patient load each month. Reporting Responsibilities:

  • Report all communications within the EMR for physicians to review

  • Presents to Management unusual circumstances that may include problem lists, dx codes, claims, etc.

Skills and Experience needed for success in this role:

  • A licensed Medical Assistant or Certified Nursing Assistant a plus.

  • Must have exceptional communication skills, while maintaining professionalism and etiquette

  • Must be self-motivated, reliable and hardworking- showing initiative to complete tasks when needed

  • Must work well in a team environment

  • Must be adaptable and thrive in a fast-paced environment

  • Most importantly, you must show compassion, empathy and do what’s right- always following the healthcare code of ethics.

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This position is office- based in Orlando Florida. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

  • Continued investment in your professional development through Udemy

  • Robust health and wellness benefits, including an annual wellness stipend

  • 401k with up to a 4% match and immediate vesting

  • Flexible and generous (FTO) time-off

  • Employee Stock Purchase Program

  • Student Loan Repayment Program

Compensation: The target base compensation for this position is $17.00/HR USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!