Market Leader – General & Specialty Care, EverHealth – Remote, US

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

EverHealth is seeking a commercial-focused business leader to take ownership of the strategic direction and results of the General and Specialty Care markets. Reporting to the EverHealth General Manager, the Market Leader brings energy, vision, and expertise to the organization while driving the execution of initiatives and day-to-day business operations activities. This executive-level role will be accountable for driving revenue and managing profitability to achieve financial targets for the Medical Specialty and Primary Care markets.

EverHealth provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting.

Responsibilities:

• Actively define and drive the market strategy, partner on product vision, and go-to-market that charts a course for ongoing, deep market penetration, vertical expansion, and financial performance while meeting near-term and long-term growth objectives

• Identify and execute organic growth and cross-sell opportunities in conjunction with shared services and the EverCommerce Growth Engagement team

• Partial P&L ownership of the Market segment businesses and responsible for achieving operational and financial metrics including revenue, gross profit, ARPU, NRR, CAC: LTV and NPS

• Focus on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization’s products and services and that will drive sales and increased revenue

• Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention

• Utilize industry trends and marketplace knowledge to develop and execute thought leadership to advance our brand in the market/industry

• Establish, track, and refine KPIs to provide visibility and insight into organizational performance, execution, financial health, day-to-day operations, and overall business performance

• Manage the team responsible for day-to-day business operations, develop/attract world-class talent, and simultaneously create a culture of growth-driven execution across the organization

• Implements strategies and works collaboratively to integrate and align functions across the organization, including Marketing, Sales, Product, Development, Customer Success, and others, to achieve revenue targets and grow demand for the company's products and services

• Develop and manage operating budgets with EverHealth leadership and perform periodic reviews to understand progress towards market objectives

• Always represent the company through a success-oriented and professional demeanor

Skills and Experience needed for success in this role:

• Bachelor’s degree or commensurate experience; MBA a plus

• Minimum of 7 years of demonstrated experience leading high-growth, profitable healthcare technology or SaaS companies

• Understands the demands of a public, growth-oriented company

• Direct experience in driving revenue growth with partial P&L management of over USD 10M and organizational management of 50-100 employees, specifically in multi-geography situations

• Demonstrated proficiency and aptitude as a data-driven operator who thrives in leading and building insight-focused and action-driven organizations that apply learning with operational agility

• Natural leader adept in building, leading, and inspiring teams

• Sophisticated financial acumen. Ability to analyze and interpret financial and operational data, and prepare business reports, projections, and recommendations

• Strong influencing skills and the ability to interface effectively with multiple levels of company employees, ranging from senior executives to other functional business leaders (product management, engineering, sales, operations), to functional employees

• Intellectually robust and agile with the ability to make quick decisions when required

• Self-confidence matched with a willingness to dig-in, collaborate and successfully engage with colleagues

• Strong written and verbal presentation skills (industry event speaking) are essential

• M&A experience is a strong plus

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development through Udemy

• Robust health and wellness benefits, including an annual wellness stipend

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

• Student Loan Repayment Program

Compensation: The target base compensation for this position is $200,00 - $250,000 USD plus Bonus per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.