IMPLEMENTATION SPECIALIST, DRCHRONO – REMOTE (PH)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for an Implementation Specialist to focus on our DrChrono solution. DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future.

In this role you will implement the DrChrono solution for our customers. Specific responsibilities will include providing training and consulting to our customers and helping them through our process in a timely manner. You will develop our customers’ skills to ensure they complete their implementation feeling confident and comfortable using our software for many years to come.

Responsibilities:

• Host webinar training sessions joined by multiple customer stakeholders
• Serve as your customer’s main point of contact for a 60-90-day period
• Manage the overall implementation project to ensure on-time delivery
• Provide consultancy to both new and existing customers on best practices in using our software
• Respond promptly to inbound phone calls and emails
• Identify and escalate priority issues
• Manage 15-20 customer projects simultaneously
• Become a product specialist to others within the organization
• Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs
• Work on Mountain and/or Central time from 8 AM to 5 PM from Mondays to Fridays

Skills and Experience needed for success in this role:

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
• At least 2 years of experience working in the healthcare industry
• A thorough understanding or experience using electronic health records and/or practice management software
• Strong bedside-like manner: can patiently support others through a first-time experience
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Impeccable time management skills
• An area in your home dedicated to a workspace, free of background noise and distractions

Where: (Remote, Philippines)
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the Philippines. Please note that you must be eligible to work without sponsorship to qualify for this position.

Benefits and Perks:

• Flexibility to work where/how you want within Philippines
• Continued investment in your professional development through Udemy
• Government benefits (SSS, PAG-IBIG, Philhealth, and TIN)
• HMO
• Paid Time Off
• Night differential
• PH Holidays/US Holidays
• Government-mandated leaves (maternity, paternity, solo parent leave, VAWC Leave, and Special leave for women)

Compensation: The target compensation for this position is P50,000 to P70,000 per year. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.